Allprojectors.com Spinitar
Projector repair

SYSTEM SUPPORT PROGRAMS

Spinitar Support Programs and Services

Welcome to Spinitar’s Support Service programs.  We’ve designed our Support Service Programs to provide you with a range of versatile support options to best accommodate your diverse business needs. 

WHAT ARE YOU MOST INTERESTED IN? CLICK THE LINKS BELOW:

SERVICE CONTRACTS/AGREEMENTS

In terms of our Support Service Agreements/Contracts, Spinitar can work with you to find a support program that will meet all of your needs.  Each of these packages are designed to provide you with on-site preventative maintenance visits from our industry-certified service teams, telephone support, audiovisual parts repair and/or replacement, and more.  Questions?  Feel free to give our Service Department a call at (800) 901-8684 .

PREVENTATIVE MAINTENANCE AGREEMENTS

Limited regular “preventative maintenance only” contracts can be negotiated in order to help maintain and ensure that your technology investment is protected, while meeting the budget

Why choose a Spinitar Service Agreement/Contract? Here’s a few reasons:

  • Spinitar is the only audiovisual company in California with an on-site service center
  • Spinitar’s technicians are both industry-certified and manufacturer authorized
  • Regular preventative maintenance can extend the life of your audiovisual system  
  • A contract/agreement will provide you with peace-of-mind on system reliability
  • The convenience of calling ONE company to handle all of your A/V service needs

MANUFACTURER WARRANTY SUPPORT

Spinitar’s Service teams are industry-certified and authorized to perform manufacturer warranty repair and/or service work on audiovisual equipment.  If you have a specific piece of audiovisual equipment that you would like to have serviced, or simply have question about your warranty repair options, we’re here to help!  Feel free to give our Service Department a call at (800) 901-8684. 

MANAGED SERVICES PROGRAMS

In addition to our Agreement Packages, Spinitar is pleased to provide you with comprehensive Managed Services Programs.  Our Managed Services programs can help you with day-to-day support of your videoconferencing or audiovisual system, create digital content and schedule the delivery of content for sales meetings, or even help you establish complete AV/IT systems for your remote corporate offices.  Spinitar can even help manage and support your network devices at remote customer locations.  We’d be happy to answer any questions you may have about how our Managed Services teams can help your business!  Feel free to give us a call at (800) 901-8684and ask for the Service Department.

OUTSOURCED SERVICES PROGRAMS

Spinitar’s Service teams are also available as an outsourced service resource, meaning we can provide service professionals to work on-site at your location as a cost-effective means of managing your audiovisual system equipment – ensuring you access to the best expertise the audiovisual industry has to offer.

TIME & MATERIALS, DEPOT REPAIR AND SERVICE CENTER

Spinitar is also able to provide on-site support as needed on a Time & Materials basis for system troubleshooting, diagnostics, and repairs.  In addition, Spinitar is also an authorized manufacturer warranty repair center, and is pleased to provide you with a complete in-house repair/depot center at our corporate office location in La Mirada, California.  Our technicians are authorized to perform manufacturer warranty repairs and our certified in the latest diagnostic techniques for your audiovisual equipment.

DO YOU NEED A REPLACEMENT LAMP/BULB FOR YOUR PROJECTOR?

We can help you with that too.  Simply send us an email and we will contact you.  Or, if you prefer, give us a call at (800) 901-8684 and ask for our Service Department.

CONTACT US FOR HELP OR QUESTIONS ABOUT YOUR SERVICE NEEDS

We’re here to help!  If you have any questions about which Spinitar Support Service program is for you, feel free to contact us at (800) 901-8684 and ask for the Service Department.

SERVICE & SUPPORT PROGRAM TERMS & DEFINITIONS

DEPOT SUPPORT- Where audio/visual equipment is brought into our facility, whether by the customer or Spinitar personnel, for repair by the Spinitar depot team of professionals.

ON-SITE SUPPORT - Where the customer has requested assistance at their facility by Spinitar personnel. This assistance can be as simple as additional training, actual equipment repairs and everything in between.

PARTS REPAIR AND/OR REPLACEMENT - Provides for a much more efficient way to shorten equipment downtime. Instead of spending hours, and sometimes days, troubleshooting equipment to component level, the quick replacement of modules/boards eliminates long periods of equipment outages. (SPINITAR, at its own discretion, has the option to repair or replace a part sent to it's service facility in Santa Fe Springs or Hayward (San Francisco), CA. The repair or replacement comes with a 90 day warranty. The charge associated with this option will be based on the manufacturer's replacement cost of such part.)

PPM - Or Principal Period of Maintenance (PPM), is defined as the hours of 8am - 5 pm, Monday through Friday. After 5pm, weekends and holidays are considered Non-PPM.

PREVENTATIVE MAINTENANCE - Provides for refular system check-ups that includes, but is not limited to, hardware/software reliability updates, power supply, adjustments, system functionality checks, filter/fan cleaning, lamp replacements, system alignments, etc.

MANUFACTURER WARRANTY - Each manufacturer offers their own warranty support program. The warranty period typically begins either on the date of purchase or 30 days after purchase on those items requiring installation. The warranty period varies from manufacturer to manufacturer and is based on equipment purchased.